We currently ship within the United States.

• Processing: 1–3 business days (Mon–Fri). Orders placed after 5:00 PM ET process the next business day.
  
• Transit: typically 3–9 business days.
  
• Total delivery time: about 4–12 business days.
  Times are estimates and may vary around holidays or carrier delays.
  

You’ll receive a tracking email when your order ships. Please allow 2–5 business days after dispatch for tracking to begin updating.

You can track your package here.

Yes—within 24 hours if it hasn’t started processing. After processing, changes aren’t guaranteed. If it ships, you can request a return once delivered.

Contact us immediately with the correct address.

If the order has already shipped, we’ll help where possible, but we’re not responsible for deliveries to addresses entered incorrectly.

You can send us an email at support@blackthesis.com or us our Contact Us Page.

Please allow 1–2 additional business days, as carriers may be delayed due to unforeseen circumstances.

If your item has not arrived after this extra time, check with household members and neighbors, then contact the carrier with your tracking number.

If you still haven’t received it, contact us with your name and order number, and we’ll open a claim for you.

You can request a return within 30 days of delivery. Items must be unused, unworn, unwashed, with original tags and packaging.

• Damaged/defective: no cost to you.
  
• All other returns: customer is responsible for return shipping.
  
• Authorization required: contact us before sending anything back.
  
• Tracking required on all returns for fast processing.

Yes—your first exchange per order is free. We cover the shipping on that first exchange.

Please use our Contact Us form to initiate a request. Please specify if you want to exchange or return an item followed by your order number.

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed in USD.

Yes. Checkout is encrypted with SSL/TLS and processed by PCI-compliant providers via Shopify. We don’t store or share your full card details. We also use fraud screening and may request quick ID verification on higher-risk orders.